People seek partners in all aspects of their everyday lives. When we endeavor to add, improve, or upgrade facets of our surroundings, we benefit from partnering with people or organizations that prioritize the quality of the overall experience. Conversely, we suffer when we engage with people or organizations that place priority simply on transactional benefit.
Think about a time in which you waited all day for the cable repair guy to show up, sacrificing an entire valuable Saturday afternoon that could have been committed to practically anything other than looking out your window. When the unapologetic tech finally arrived and completed the work order, you realize that he truly added nothing to your life, other than a new rut in your lawn where he carelessly parked his van. I bet you still remember how that day made you feel. What about that time you spent nearly an hour on hold waiting for a customer service rep to clarify a new and cryptic charge on your electric bill? A charge that the rep couldn’t really explain, but assured you that you still, most certainly, must pay.
Extend this discussion to your work life. Perhaps you were tasked with upgrading your company’s wifi service. Lucky you, the short straw was in your hand. You contacted a contractor from your procurement team’s preferred vendor list, only to find that particular vendor was anything but preferred. The communication was rude and condescending, the service was late and shoddy, and most importantly, the experience was bad.
Technology is an ever evolving commodity. The solutions are dynamic, but the service concept should be constant. In other words, regardless of the current technology, the customer will always require a trusted vendor partner for the implementation. The customer wants a partner that will listen to them, understand the need, understand the budget, timeline, and available resources, and deliver a solution that is best suited for the situation. Oh, and perform all of this with a friendly and positive attitude.
Whether it’s setting up a new VCR in the 80’s, extending a line for a fax machine in the 90’s, installing a data network in 2007, adding a high speed fiber backbone to a warehouse in 2015, or establishing a network of IP cameras next week, the customer will always need a qualified, affordable implementation partner to see the job through. The actual technology doesn’t matter, the customer should always be DELIGHTED with the end result.
When we engage a doctor or a lawyer, we expect the experience to be positive. We are paying for it, right? When we go out to dinner on a Friday night, we expect the evening to be fun. It’s why we chose that restaurant. When we see our favorite band in concert, we expect to hear their hits. Our accountants, our cleaners, our gardeners, our pool guys, all the same. The engagement of implementation services should always render us with fulfillment.
That’s the Network Connections story. Our mission is, and has always been, to provide a true white glove partnership with technology implementation. The customer already has enough to worry about with the technology upgrade itself. Training, financing, and cultural impact of the upgrade are just a few things that the customer is already focused on. The quality, delivery, and affordability of the implementation should not be a factor.
Over the past thirty years we have partnered with our customers on countless installations, upgrades, roll outs, and deployments. The technology has evolved, but our philosophy has been constant: the customer experience is paramount.
As we now approach our fourth decade as a valued business, we are more steadfast than ever in our approach and mindset. The commission of the implementation vendor is to provide the customer with a quality solution, delivered affordably, timely, and with a friendly disposition. That is what you expect from Your Technology Partner.
-Brian S. Watterson, Founder & CEO
