25 Years of Getting it Right
Things were different back in 1993. The term ‘Wi-Fi’ was still years away, and no one had ever even heard of ‘the cloud’. Yet, that was the year our story began, over in the sleepy suburban town of Langhorne, PA. Located almost smack dab in-between Trenton and Philadelphia, it’s not exactly as well known as some of the cities that surround it. Surely, there are very few people in the world who would ever consider it a hub for technology or innovation. However, it was here, in our hometown, that we first discovered our love of all things connected, integrated and online.
We just couldn’t get enough of it. This love eventually grew into an obsession, because we realized that so few people were finding themselves inspired by it, let alone talking about it. That’s what led us to start Network Connections. We saw a need for this type of focused thinking and it just so happened to sit at the cross-section of our interests and passions. Right from the start, we set out with a clear idea in mind: provide customers with quality telecommunications services at honest and affordable prices. Which, at the time, was considered a pretty radical notion. Especially as the telecom companies began to buy one another out and merge to form massive corporations.
We Believe in Partnerships
A company that actually values its customers and treats them with the respect they deserve? Go figure. But that’s what we set out to do; and, even as the company has grown over time, we’ve remained committed to this goal. In all honesty, we just don’t know any other way. We want to treat our customers like members of our family, because we’ve all been dealt a rough hand from time to time in the form of poor customer service. We don’t see the need in adding to the pile. Sure, it may not be the easiest of paths; but, we just can’t see ourselves doing anything differently. After all, it’s helped us become industry leaders, sought-after experts and trusted partners for many.
Perhaps that’s the characteristic that sets us apart above all else: our dedication to our customers, who we truly embrace as partners. While others might use that term as some “buzzword” to make themselves appear more engaging, we take the idea of partnerships rather seriously. We also understand that an effective one begins and ends with communication. That’s why we speak concisely, explain compactly and inform honestly. It’s not some gimmick we paste across t-shirts, hats and beer cozies. No. It’s a notion that’s become engrained in every aspect of our work. We’re always listening to the people we work with, because we believe it’s the only way to do the job right and deliver exactly what our partners need. If you aren’t listening, you don’t understand. And if you do not understand, chances are you’re not solving the right problem.
Solutions, Quality, Expertise
Of course, you also can’t solve a problem without the right insight. That’s why we’re always educating ourselves on the latest trends and technologies. We’ve seen how fast this industry can change, and, in order to stay on top, we have to be the very best at whatever comes next. Sure, we still focus on data and voice connectivity—just like we did in the very beginning—but we’ve also expanded into areas such as Audio & Video Distribution; Home & Office Automation; Infrastructure Support; Structured Cabling; Networking Services and Project Management.
We want to remain the premier choice, regardless of need. Even if a business comes to us with a unique problem that requires a special level of care and craftsmanship, we want to be ready to tackle the challenge. To us, it’s just as important to be well versed in Multi-Fiber Backbones, as it is to know the ins and outs of WAN/LAN maintenance or Multi-Zone Audio Distribution. We’ve always known that we can’t choose our areas of focus—our partners will always choose for us. So, we’re constantly educating ourselves on the latest automation innovations, on-demand protocols, conferencing equipment and, every other piece of technology that might come into play one day. All it takes is a conversation to put us to the test. It may seem like a lot, but that’s why we keep a watchful eye on this wide array of concentrations—so our partners don’t have to.
Discover the Difference
Today, we’re still providing the same levels of personal service across the nation. It’s the bedrock of the reputation we want potential partners to catch wind of—and exactly what our current partners have already come to expect. Even if a company chooses to go with one of our competitors, we still want them to come away from our interactions with a more informed viewpoint of the industry. At the very least, we can help ensure they’re making the right decisions down the road. Because, if there’s one thing we learned in Langhorne all those years ago, it’s that you should always be prepared for tomorrow even when today looks like a sure thing.
To us, it's always been about delivering more than people expect. We grew our business in an industry that often shuns personal touches in favor of automated responses and indistinguishable solutions. We didn't want to be another clone of these practices. We want to be different. We want to be memorable. We want to be more than people expect. So, we continue to do today, the very thing that led us down this path in the first place; we reach beyond what's expected and embrace what's needed. That's what makes us so unique and we have no plans on changing that any time soon.